To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
While traveling through the Ft. Collins area last Friday, I experienced a problem with the brakes on my camp trailer. I spring had broken and caused my brake to bind up. I stopped on a couple of shops along Collage. One of the shops didn't have time but called Friesens for me. The guys at Friesens said to bring it right over and they could take a look. Once we arrived the guys dropped what they were working on and went to work on my trailer, I knew they were busy as the shop was full of other customers vehicles.
Long story short, the guys at Friesens saved our weekend in the mountains. Another great thing is they didn't try to gouge me out of a bunch of money and they were very quick.
I have a couple of other projects that need repair and I will definitely take then to Friesens Auto.